Insights
Selected writing
- Apr 2, 2026
Grounding Over Fluency
A fluent answer and a correct answer are different engineering problems. Retrieval only helps when it's built to close that gap.
- Feb 10, 2026
Measuring Conversational Quality Before Users Do
Why uptime and latency dashboards miss the failure modes that matter most in LLM-based conversation, and what a quality signal should look like instead.